Refund policy

Last Updated: 16-02-2026

Thank you for shopping with FORME. We are committed to providing high-quality phone cases and phone accessories. Please read our Return & Refund Policy carefully before making a purchase.

1. 15-Day Return Policy

At FORME, we offer a 15-day return policy. This means you have 15 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be in the original packaging

  • Not show any signs of wear, damage, or alteration

  • Be accompanied by proof of purchase (order confirmation or receipt)

Returns that do not meet these conditions may be refused.

2. How to Request a Return

To initiate a return, you must contact us within 15 days of receiving your order by emailing:

info@formecase.com

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Clear photos (if the item is damaged or defective)

If your return request is approved, we will provide detailed return instructions. Items sent back without prior approval will not be accepted.

3. Return Shipping Costs

€4,00 flat rate return shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We strongly recommend using a trackable shipping method. FORME is not responsible for lost or damaged return shipments.

Original shipping fees are non-refundable unless the return is due to our error.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery with clear photographic evidence. After review, we may offer:

  • A replacement item, or

  • A full refund

Failure to report damaged or incorrect items within 48 hours may result in your claim being declined.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or personalized phone cases

  • Sale or promotional items

  • Items that have been used or show signs of wear

  • Gift cards (if applicable)

6. Refund Process

Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Processing may take 5–10 business days, depending on your bank or payment provider

We are not responsible for delays caused by financial institutions.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us at the email provided above.

8. Order Cancellations

Orders may be canceled within 12 hours of purchase. After this period, orders may already be processed or shipped and cannot be canceled.

9. Product Disclaimer

FORME phone cases and accessories are designed to provide protection and functionality; however, they do not guarantee complete protection against all damage. We are not liable for any damage to phones or devices resulting from drops, impacts, misuse, improper installation, or normal wear and tear.

10. Policy Updates

FORME reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will take effect immediately upon being posted on our website.